Educara Email Services Administration
Frequently Asked Questions
Educara provides Internet email services as part of domain hosting services and applications support services. Educara email services are built upon industry-standard Open Source messaging applications and tools.
Please use the following Frequently Asked Questions to assist in providing systems administration to your users for Educara email services. If you require further assistance, please email support@educara.com or call 1-888-833-8227.
Please review the general Educara Email Services FAQ and supporting documentation before you read this document.
NOTE: unless you are under contract with Educara for Enhanced Support services, some fees may apply to telephone support. Support via email is free to all customers with Educara email accounts. If you have no alternate email system, please use the Support Request form at http://www.educara.com/educara.cgi/support.html.
NOTE: Educara is not responsible for loss of any messages or other data due to use of Educara Email services. Please review your services contract and the Services Agreement before using Educara Email, WebMail, SPAM filtering, and Antivirus filtering services.
1. What is Educara's general support policy for email services?
2. How do I access the admin interface?
3. How do I add users?
4. When I add a user what is the username?
5. How do I add mail aliases?
6. How do I forward an email address?
7. How do I delete an account?
8. How do I disable an account?
1. What is Educara's general support policy for email services?
Please review the general Educara Email Services FAQ and supporting documentation before you read this document.
Educara prefers to work with a single Primary Technical Contact for each domain services or application services account. This contact may be referred to in support documentation as the email administrator, systems admin, or other general term. Your services agreement with Educara may require that ONLY the Primary Technical Contact approach Educara for support. Please review your services agreement before requesting support so as to not incur undue support fees.
Educara provides complete support for Educara email servers, and limited support for your email client program configuration.
If you experience a problem with Educara email services, we will work with you to confirm that you can:
- connect to the Internet
- start your email client program
- connect to the Educara email server
- log into your Inbox
- retrieve email via WebMail or your email client program
- send email via Webmail or your email client program
Educara does not provide support for your Internet connection, general computer or network operations or other computer operations without an Enhanced Support Agreement. If you require further assistance, please email support@educara.com or call 1-888-833-8227.
NOTE: unless you are under contract with Educara for Enhanced Support services, some fees may apply to telephone support. Support via email is free to all customers with Educara email accounts. If you have no alternate email system, please use the Support Request form at http://www.educara.com/educara.cgi/support.html to request a support call.
2. How do I access the Educara Email services admin interface?
After September 1, 2004 log in to this address:
https://mail2.educara.com:15000
username: domain.tld
password: domain!@#$
Please change your password as soon as you log in to the system. Keep the password in a safe location. Educara cannot retrieve this password for you — you may request a new password if required.
3. How do I add users?
Under servers tab select virtual email then user mailboxes. Click "Add a user to this domain" to add a user. Click on a user name to modify a user.
4. When I add a user what is the username?
The username is the portion of the username you type in the "Username" field with "_yourdomain.com" at the end of it. For example if you add user Bob to bikeshack.com the user name would be: bob_bikeshack.com
5. How do I add mail aliases?
Under servers tab select virtual email then Mail Aliases. Click "Add an alias to this domain" to add an alias. The info about how to do this in webmin is really good.
6. How do I forward an email address?
Select the user that desires forwarding from the User Mailboxes control. Select Email Address in the Email forwarding destinations section and enter the appropriate email address.
7. How do I delete an account?
NOTE: this will delete the user and all mail for this user. You may prefer to disable the account vs. deleting it.
Open the appropriate account from the User Mailboxes section. Click the delete button. Confirm the delete.
8. How do I disable an account?
To disable an account open the account in the User Mailbox manager and select No for "Primary email address enabled?" Setup a forwarding destination for messages sent to the account. Change the password if you want to prevent access to the account.