Educara WebMail
Frequently Asked Questions
Educara Email supports WebMail via the SquirrelMail application which runs on the Educara Email server. This system provides Web browser email access at zero cost.
Please use the following Frequently Asked Questions to assist in using the Educara WebMail. If you require further assistance, please email support@educara.com or call 1-888-833-8227.
NOTE: unless you are under contract with Educara for Enhanced Support services, some fees may apply to telephone support. Support via email is free to all customers with Educara email accounts. If you have no alternate email system, please use the Support Request form at http://www.educara.com/educara.cgi/support.html.
- What is WebMail?
- What type of computer and software programs do I need to use Educara email?
- What type of Internet connection do I need?
- How do I log in to WebMail?
- Why do I get a warning about a security certificate when I log in to WebMail?
- Where is my Address Book?
- Can I check Yahoo Mail, GMail, or HotMail from Educara WebMail?
- I've lost my email account info — what can I do???
1. What is WebMail?
WebMail is a means of talking to an email server using a common Web browser such as Microsoft Internet Explorer, Mozilla or Firefox instead of or in addition to a dedicated email client program such as Microsoft Outlook or Outlook Express, etc. Common examples of WebMail systems are Yahoo Mail, Hotmail, and Gmail. Educara Email servers support access to your Educara Email user accounts via any modern Web browser using a forms-driven menu system supporting the IMAP4 protocol. If you are traveling or cannot use your usual email client program, WebMail is an excellent alternative.
2. What type of computer and software programs do I need to use Educara email?
Educara WebMail works with any computer that can connect to the Internet and uses your Web browser such as Internet Explorer, Netscape Navigator, Mozilla, Firefox, Safari, etc.
3. What type of Internet connection do I need?
Educara WebMail will work with any Internet connection that supports the appropriate messaging protocol (HTTP) or can support Web browsing for use with Web mail services. Dial-up, ADSL, cable modem, and direct network connections are supported.
4. How do I log in to WebMail?
Educara WebMail is currently available at two locations, one for the legacy email server and one for the new server platform launched in September 2004. Educara will maintain WebMail services on the legacy email server for as long as possible. You can continue to read your old email messages by using your Web browser and your old login account info for WebMail at:
NOTE: please do not send messages from the legacy WebMail system, use it only for reading your older messages. Educara will move your old messages to the new server within 72 hours of your migration.
You can check new messages on the new Educara Email server using your new account information by using your Web browser for WebMail at:
(note the https:// denoting a secure connection). If your browser displays a dialog regarding the security certificate, click Continue or whatever other button will approve using the certificate. Once you log in you will see any new messages sent to your account during migration — your email address will appear the same to the outside world.
NOTE: if you do not have your login account information for either system please consult your email administrator before you contact Educara Support.
5. Why do I get a warning about a security certificate when I log in to WebMail?
Educara creates customized security certificates for our email servers which may not be recognized by all software programs. If your browser displays a dialog regarding the security certificate, click Continue or whatever other button will approve using the certificate. The certificate will encrypt your email session effectively.
6. Where is my Address Book?
There is currently no means to merge your local and WebMail address books. You may copy and paste addresses into the appropriate fields in WebMail as needed or click the Addresses link to store frequently used addresses within the WebMail system.
7. Can I check Yahoo Mail, GMail, or HotMail from Educara WebMail?
Nope. You can use your Web browser to open another window and go to those systems, but Educara WebMail cannot support them directly — it only gives you a Web browser interface to your Educara Email.
8. I've lost my email account info — what can I do???
Oh my — NOW you've done it! Twenty lashes!!!
In a perfect world we all set up our email once and then can forget about it. Unfortunately, we don't live in etc. etc. If you don't remember your email log in account info, don't sweat — just contact your email administrator who has received tons of training on just such problems and can provide it for you easily. If your email administrator is not available then please contact Educara Support via support@educara.com or call 1-888-833-8227. If you have no alternate email system, please use the Support Request form at http://www.educara.com/educara.cgi/support.htmlto request a support call.
Please be prepared to provide some proof of identity when you call or we call you back.